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IDProjectCategoryView StatusDate SubmittedLast Update
0000739T99X171.00 SKB EagleSW Issuepublic2019-05-24 13:502020-09-28 14:07
Reporter(ALTech) Jewoo Lee Assigned To(SW) Rex Huang Due Date
PriorityhighSeveritys2-severeReproducibilityalways
Status closedResolutionnot fixable 
Summary0000739: It takes too long to move to Google Sign in page from Google settings.
DescriptionWhen select the suggestion(Finish setting up your TV) in Suggestions of Google settings, it takes about 20 secs to enter Google sign in page.
It would be too long and perceived as a problem to end users.

I have already showed the symptom to River.
I reports this issue on Mantis, because I don't think we need to report this kind of issue to SKB Jira.
But it should be fix within the next week.

SW : V15.502.29
Steps To Reproduce1) Finish Setup Wizard without Google Log-in
2) Move to Google settings
3) Click "Finish setting up your TV" in Suggestions (Screencap1.png)
4) Check when Google sign in page is shown (Screencap2.png)
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Users monitoring this issue

User List (SW) River Wong

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(ALTech) Jewoo Lee

2019-05-24 13:50

developer  

screencap1.png (71,211 bytes)   
screencap1.png (71,211 bytes)   
screencap2.png (1,230,039 bytes)
alog.txt (719,389 bytes)

(SW) Rex Huang

2019-05-29 15:17

developer   ~0002619

Hi Mr. Lee:

The "Finish setting up your TV" item in the setting is from google SetupWraith.
It will trigger the check flow in the SetupWraith and then open the google sign in page.

According to the log, it stuck when checking the WiFi status.
08:08:27.756 5027-5027/com.google.android.tungsten.setupwraith D/SetupWraith: [WifiMonitor]: WifiMonitor startMonitor
08:08:43.308 5027-5027/com.google.android.tungsten.setupwraith D/SetupWraith: [GmsCheckinSurfacer]: restartPossibly DORMANT

This issue is related to the android.hardware.wifi flag.
If the flag is off, this step will be skipped.

(ALTech) Jewoo Lee

2019-05-29 18:40

developer   ~0002620

Hi Rex,
Thank you for checking the issue. I understand the root cause.
Could you help to push Google to provide the solution of Google service crash issues when wifi flag off?
Currently there are two issue due to this flag.
1) Eagle shows Wi-Fi related UI and menus, even though it doesn't support Wi-Fi.
2) Taking too long to move to Google sign in page.

(ALTech) Jason Park

2019-10-15 13:32

developer   ~0003096

hi all

this ticket is too long. so it is closed.
if we have a similar question, we will reopen.

Issue History

Date Modified Username Field Change
2019-05-24 13:50 (ALTech) Jewoo Lee New Issue
2019-05-24 13:50 (ALTech) Jewoo Lee Status new => assigned
2019-05-24 13:50 (ALTech) Jewoo Lee Assigned To => (SW) Jacky Chiang
2019-05-24 13:50 (ALTech) Jewoo Lee File Added: screencap1.png
2019-05-24 13:50 (ALTech) Jewoo Lee File Added: screencap2.png
2019-05-24 13:50 (ALTech) Jewoo Lee File Added: alog.txt
2019-05-24 13:51 (ALTech) Jewoo Lee Issue Monitored: (SW) River Wong
2019-05-24 19:36 (SW) Jacky Chiang Assigned To (SW) Jacky Chiang => (SW) Rex Huang
2019-05-29 15:17 (SW) Rex Huang Note Added: 0002619
2019-05-29 15:18 (SW) Rex Huang Assigned To (SW) Rex Huang => (ALTech) Jewoo Lee
2019-05-29 15:18 (SW) Rex Huang Description Updated
2019-05-29 15:18 (SW) Rex Huang Steps to Reproduce Updated
2019-05-29 18:40 (ALTech) Jewoo Lee Note Added: 0002620
2019-05-29 18:40 (ALTech) Jewoo Lee Assigned To (ALTech) Jewoo Lee => (SW) Rex Huang
2019-10-15 13:32 (ALTech) Jason Park Note Added: 0003096
2019-10-15 13:32 (ALTech) Jason Park Status assigned => resolved
2019-10-15 13:32 (ALTech) Jason Park Resolution open => not fixable
2020-09-28 14:07 (ALTech) Jason Park Status resolved => closed